Terms and conditions

TERMS & CONDITIONS

Any order for one or more items in the online store https://www.said-so.com/ implies prior consultation of these general conditions of sale (“Conditions“).

Accordingly, the customer acknowledges that full acceptance of the contents of these Terms, within the framework of a system of distance sales of goods, does not require the signing of this document to the extent that he intends to order the items offered online on the Site.

These Conditions may be printed or saved in a durable medium, subject to the provisions of Art. 12 of Legislative Decree. 70/2003 and by Art. 51 of Legislative Decree. 206/2005, as amended by Leg. 21/2014.

In the event that the customer for any reason does not agree with one or more of the articles of these Terms or one or more of the provisions contained in the Privacy Policy, the customer is hereby instructed not to make any purchase from or interact with the Site.

Augusta Srls is the exclusive owner of the Site. The products for sale on the Site are sold and invoiced by Augusta Srls, headquartered at Via Sansovino, 14, Milan, 20133, registered with the Milan, Monza and Brianza Chamber of Commerce under no. REA MI – 2682579, CF/VAT no. 12760360961 (“Company“). For any information regarding orders, shipments and, more generally, acquisitions, you can contact customer care at the following numbers:

e-mail: info@said-so.com

WhatsApp chat: 393 7426531

Article 1 – Integrity

These Conditions represent the entirety of the obligations between the parties.
In connection with the foregoing, the customer is deemed to accept without reservation all the clauses contained in these Conditions. No general or specific conditions sent or delivered by the customer may be added to the clauses constituting these Conditions, as such documents would be in conflict with them.

Article 2 – Use of the Site

In using the Site and/or placing orders on it, the customer, agrees to:
(a) Use the Site solely for the purpose of browsing the items on the Site; or placing legally valid orders;
(b) Do not execute fraudulent or false orders. Should the Company have reason to believe that an order of this nature has been placed, the Company reserves the right to cancel it and inform the appropriate law enforcement agencies;
(c) Give the Company your e-mail address, mailing address, and/or other contact information, truthfully and correctly. Equally, the customer agrees that the Company will use such data to contact the customer. If the contact information is incomplete or incorrect, the Company will be unable to process the customer’s order on a regular basis.

Article 3 – Purpose
The purpose of these Terms is to define the rights and obligations of the parties in the online sale of items offered by the Company to customers.
The customer declares, prior to his order, that the purchase of the items is not directly related to his professional activity, their purchase being intended for personal use.
As a consumer, the customer has specific rights, which could be jeopardized should the purchase be intended in reality for his or her professional activity.

Article 4 – Order Procedure
To place an order, the customer must follow the online purchase process and pay the due amount as stated in Art. 9 below. Afterwards, you will receive an order summary e-mail. Orders are generally shipped within 24/48 hours after actual receipt of payment as per Art. 9. Please refer to the Shipping Policy for more information in this regard.

Article 5 – Validity and Duration
These Conditions take effect upon confirmation of the order. The Conditions are valid for as long as necessary to supply the purchased items, until the expiration of the warranties legally owed by the seller.

Article 6 – Proof of the transaction
Records that are stored in the Company’s computer systems under reasonably secure conditions are considered evidence of communications, orders, and payments between the parties.
The Company shall not be held liable in any way for any loss of data occurring as a result of an accident occurring due to a cause beyond its control or force majeure.

Article 7 – Product Information
The Company displays items for sale on the Site with the features necessary to enable the customer to know the essential information about a particular item of interest prior to purchase.
Descriptions, features and illustrations of items are made maximum care. However, there may be errors as well as changes made by the Company, so the Company assumes no responsibility with respect to such differences, nor can the validity of the transaction be questioned.

Any sales, promotions and discounts in general, applied to items on the Site are valid while stocks last. In case the item is not in stock, the order cannot be processed and the customer will be informed as quickly as possible.

Article 8 – Price
All prices are in euros. Prices do not include transportation costs, which are added to the final order amount. Any price changes will automatically be applied to the price of items on the Site. Payment of the entire order must be settled at the end of the order process. No amount sent may be considered as a deposit. The price takes into account the Value Added Tax on the day of the order, applicable in the country where the order is sent.
The Company reserves the right to change prices at its discretion at any time.
Except in the case of extraordinary and unforeseeable events (e.g., Site hacking), the prices of items are as stated from time to time on the Site.

The Company shall in no way be obligated to provide the customer with the item(s) at the lower price erroneously stated on the Site, where the inaccuracy of the price was obvious and glaringly obvious and clearly discernible to the customer at the time of the order.

Article 9 – Payment
The order will be considered executed only after the full amount is received by Augusta Srls.

The Customer can make the payment due, always before shipment, by choosing one of the following listed methods:

1. Payment by credit card or through PayPal: no changes in payment method are accepted after the summary is sent.
2. Payment by bank transfer: in the event that payment is made by bank transfer, the purchased goods will be shipped to the address indicated by the consumer upon receipt of the bank account, then on average five days after the transfer is made. After making the bank transfer, the Customer must send the payment receipt together with the order number to the email address from which you received the summary.

Article 10 – Product Availability
All orders for items on the Site are subject to availability of the items. In case of unavailability of the ordered item(s), the customer will be informed as quickly as possible and will have the opportunity to cancel their order. If an order is cancelled, the Company agrees to issue a purchase voucher of equal value to the customer.

Article 11 – Procedure and delivery time
Items are delivered in Italy and Europe to the address given by the customer on the order form.

The customer is responsible for verifying the condition of the package and the number of packages delivered in the presence of the courier. In case of doubt, the customer should refuse delivery to the courier and promptly inform the Company.

Delivery times for shipments to Italy and Europe are specified in the Shipping Policy section of the Site.
In case Augusta S.r.l.s is unable to maintain the delivery schedule, the customer will be promptly informed so that a new delivery date can be set.
It is understood that deliveries are not made on weekends (Saturday and Sunday), nor on holidays.

Article 13 – Withdrawal and Returns
The customer has a period of fourteen (14) working days from the date of receipt of the goods to return the item by sending a notice to that effect, within the specified time limit, to the following email address [….].

In case of withdrawal, the customer must resend the products to the Company at his or her own expense within 5 days of withdrawal.

The shipping address for returns is as follows:

Augusta Srls, 5 Via Fratelli Rosselli, Cesano Boscone (MI), 20090

Items must be returned as new, never used, never washed, never worn, not stained, damaged or altered in any way, and complete with their label (“Conforming Returns“). Returns that do not meet these criteria will not be accepted by the Company and will be stored at the Company’s warehouse for a maximum of 15 days, so should the customer wish to return possession, he or she must contact the Company to request that they be shipped back at his or her expense.

In case the customer wishes to return items, he/she must ship them at his/her own expense to the Company and must include inside the package First Name, Last Name, email and phone number and (if already certain) which item he/she wishes to exchange the goods for.

Following receipt of the Conforming Return, it will be the Company’s responsibility to notify the customer via email of the processing of the return and a DISCOUNT CODE in an amount equal to the cost of the product + an amount equal to 50% of the future shipping costs (e.g. item price 50 Euro; in case of Conforming Return a voucher equal to 53 Euro will be paid).

Unidentifiable returns may not be refundable. Conforming Returns will be handled within 5 business days of receipt of the return.

The Company assumes no responsibility for handling the return shipment as this is entirely the responsibility of the customer. The Company recommends sending the return by traceable mail. Lost packages will not be refunded.

The Company does not accept exchanges or returns against purchases of discounted items and items purchased during promotional periods.

Article 14 – Shipping charges

Shipping charges will be shown and added to the total of each order placed by the customer. The amount of postage will be adjusted based on the destination of the order. Shipping charges for Andorra and European Union countries can be found on the Site under Shipping Policy .br.

Article 15 – Refusal to process an order
The Company agrees to process all orders received, however, unforeseeable events may occur that may force the Company not to process orders after the order confirmation email is sent.
The Company disclaims any liability to the customer or any third party for the deletion of any item from its Site or for the failure to process the order following the sending of the order confirmation e-mail.

Article 16 – Transfer of ownership
The customer will acquire ownership of the items as soon as the Company has received full payment due, including shipping charges.

Article 17 – Privacy

The personal data collected by placing an order will be processed by the Company for the sole purpose of fulfilling the express requests of the customer, in accordance with EU Regulation 2016/679 and the privacy policy on the website. Any further processing will be carried out only with the express consent of the client.

Article 18 – Partial non-confirmation
Should one or more provisions of these Terms be held invalid or declared invalid by any law, regulation, or as a result of a final decision of a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Article 19 – Waiver
A party’s failure to claim a breach of any of the provisions of these Conditions shall not be construed in the future as a waiver of the obligation in question.

Article 20 – Copyright
Trademarks, logos and other distinctive signs on the site belong to their respective owners. The use of trademarks, logos and other distinctive signs including reproduction on other websites by unauthorized third parties is prohibited. The contents of the site are protected by copyright (text, images and graphics). Visitors and users of the Site cannot claim any rights relating to the information on the Site. No text or graphics on the Site owned by the Company may be copied in part or in whole or used publicly for printing, photocopying, faxing, overwriting, in an electronic database, or for any other reproduction purpose.

Article 21 – Written communications
All information and/or communications transmitted by the Company to the customer will be in writing. By using the Site, the customer agrees that the exchange of communications with the Company will be in electronic format; and further acknowledges that all contracts, communications, notices, and other information provided by the Company will comply with the legal requirement that such communications be in writing.

Article 22 – Applicable Law
The contract of sale referred to in these Conditions and its execution is governed by Italian Law. In case of complaints or disputes, the customer should first contact the Company in order to find an amicable solution.

Article 23 – Language

The sales contract is written in two languages: Italian and English. In case of discrepancies in translation, the Italian language version will prevail.